Appreciative Inquiry Training

ILM approved Appreciative Inquiry TrainingWe assist organisations in Wales, the UK and beyond to reflect and improve based on an Appreciative Inquiry (AI) approach. We provide approved Appreciative Inquiry training and we facilitate the process.

Clip of Roger Rowett talking about Appreciative Inquiry at PSMW (Public Service Management Wales) Summer School (12 minutes)

Appreciative Inquiry (AI) is a co-productive approach that takes the best of the past and uses it to build a positive and meaningful future. Wikipedia defines AI as-

‘A particular way of asking questions and envisioning the future that fosters positive relationships and builds on the basic goodness in a person, a situation, or an organisation. In so doing, it enhances a system’s capacity for collaboration and change.’

Traditional models of organisational evaluation, either external or internal, focus on action plans arising out of weaknesses and deficiencies. These can have a short term impact, but in the long term individuals will typically gravitate towards old practices and ways of working; their heads will have been moved but not their hearts.

Appreciative Inquiry has long term impact because it engages people in conversations about what has worked for them; it has meaning and resonance. The fundamental principle is to build on what is working rather than focussing on deficits and problems. Problems are addressed but within a solution focused framework.

AI is being used increasingly in the UK within statutory, voluntary and private sector organisations. During October 2017 we delivered our third annual Appreciative Inquiry Champions Programme. If you are interested in our 2018 course let us know. Click here for more information.

To read what other participants on the courses have said about their experience click here.

In practical terms AI can be used in many ways including:

  • A framework for a self evaluation process;
  • A review of the efficiency and effectiveness of services and systems;
  • As the basis of a thematic review (e.g. customer service or equal opportunities);
  • To engage communities in identifying and making the best of their resources and assets;
  • As a catalyst for cultural change;
  • To structure a supervision process;
  • To facilitate person centred working and planning processes that assist people to move forwards in a positive way.

The great thing about AI is that it has a sound theoretical base whilst also providing a proven methodology for delivery – the 5D model.

Roger Rowett trained with Jane Watkins from the US, part of his annual programme of CPD. Jane was one of the original proponents of Appreciative Inquiry and worked with David Cooperrider. To hear more about the history of AI from Jane click here.


  • In a world of improvement so full of ‘chaff’, it’s nice to find a bit of ‘wheat’ – this course has been both inspiring and practical. The facilitator has a very pleasant and relaxed style that makes the learning process very engaging, interest has been maintained from beginning to end
    Research & Practice Development Officer, Swansea University


  • An interesting, positive and exciting two days of training. This will help with our process of transformation as a process to follow. A welcoming group of ‘like-minded’ colleagues with whom I felt comfortable to share experience
    Transformation Manager, Swansea County Council


  • AI provided a structure for progressing change. The focus on the positive throughout makes you think differently and broadens your horizons to what can be achieved. Having no knowledge of AI, the two days provided a strong foundation / basis that has triggered my interest and stimulated me to want to find out more. A really useful course
    Assistant Director Quality and Safety, Public Health Wales