Organisational Development

providersFacilitating self-reflection and improvement is central to what we do. We work with organisations to help them reflect on where they are now, where they want to get to and how they are going to get there. Co-productive approaches are central to our way of working, engaging all key stakeholders in being part of any journey.

Bringing people together – In times of efficiency savings and re-organisation people need to trust that change will bring about positive outcomes for all involved, most critically the users or customers of any service.

During these times re-structuring often means that established teams go through significant change. This includes working with new people who bring different ideas and ways of working.

We support organisations to involve these people, and others, in the change process. Through this involvement people gain trust and ownership of the way forwards.

The solutions we provide can be applied to small teams or across organisations. They can also be used where organisations come together in larger scale restructuring.

Self evaluation – This is now an integral part of many services and accepted best business practice. It also links to quality assurance mechanisms and scrutiny processes that seek to minimise failures and drive improvement. However, very often these processes and systems develop a life of their own and grow unwieldy and inefficient.

The result of this can be that people end up working for the systems rather than the systems working for the people. These convoluted processes also take people away from the most important area of focus – the customer.

We work with organisations to review this and develop ‘lean’ systems that are fit for purpose.

Independent reviews – In addition to developing self evaluation processes, we also carry out independent reviews. This is one of the main area of our work. It involves us in taking an objective view of any service in order to determine if it can be developed and work more efficiently and effectively. This is carried out in response to the individual needs and wishes of the client, however, we will always focus on the ‘bottom line’ – the needs of the service user or customer. We will also engage with key stakeholders in order to ensure that solutions are ‘owned’ by everybody (sound familiar?).

We have carried out a range of independent reviews that have resulted in improvements in:

  • response to customer needs
  • culture and practice
  • systems and processes
  • efficiency and effectiveness


  • You can measure a companies management skills by its willingness to seek out useful feedback and respond to it in a creative way!

  • To increase a provider’s capacity to improve, we propose to take greater account in the inspection process of the evidence and outcomes of the provider’s own self evaluation procedures. We want to encourage providers to use self-evaluation as an ongoing process rather than using it for the production of a one-off self-evaluation report just before an inspection is due.
    Estyn proposals for 2010 - 2016

  • The first stage of any improvement journey is to understand the performance of your service. Much of the past five years has focussed on this. The next stage of the improvement will bring its own challenges. With the support of a Performance Management Development Fund Grant local authorities have invested in performance measurement and new performance management systems.
    CSSIW Annual Report 08

  • People have more confidence to journey to the future (the unknown) when they carry forward parts of the past (the known).
    AI Assumption