0iStock_000029455456Small-CommunityWe have extensive experience of managing consultation events involving customers, service users, staff, and other key stakeholders. These can involve anything from a dozen people, through to many hundreds. We use a range of methods to deliver this including World Café and Open Space Technology.

We have experience of planning and facilitating consultation events for a range of statutory, third sector and private organisations. These have involved older people, adults with a learning disability and young people.

In summary, we can assist you in a number of ways including:

  • Developing fresh approaches to enable key stakeholders to have a voice and contribute to local and centralised decision making. Very often this can be based on an Appreciative Inquiry approach.
  • Helping organisations to establish consultative fora which avoid tokenistic involvement.
  • Reviewing and reporting on existing systems and processes in order to improve outcomes and participation levels.
  • Using our extensive experience of developing online feedback systems to capture and report on the views of key stakeholders
  • Assisting organisations to consult on new strategies or policies in order to ensure a wide representative view is obtained

  • At the heart of Charter Mark criteria is the fundamental question: what does the customer expect or hope for from the services you offer? None of us can be sure how we are performing without consultation and feedback from users. Charter Mark demands that we listen, act and deliver.
    Charter Mark

  • The report highlights the continuing need for improvement in a number of key areas: service users and carers must be listened to on a more constant basis; the workforce must be engaged in contributing evidence to inform the authority’s decision making.
    Graham Williams, Social Services Inspectorate Press Release